Question 1

What is the cost?

Accepted Answer

Per passenger: $15 Senior (60+), round trip $20 Non-senior, round trip $50 Airport, one way

Question 2

What info do I need when I reserve a ride?

Accepted Answer

-Preferred date of service -Name -Cell phone number -Pick up address -Drop off locations (ususally up to three are allowed) -For airport rides, number & size of bags -Let us know if you need any special accomidations or a chair lift

Question 3

When do I pay?

Accepted Answer

When you are picked up.

Question 4

How do I reserve a ride?

Accepted Answer

Call or text our bus reservation line: (406) 640-0244 WhatsApp +1 (406) 640-0244

Question 5

Where does the bus pick up?

Accepted Answer

We pick up riders within the Town of West Yellowstone town limits and at the junction of 287 & 191 or you can meet us at the bus garage if you prefer.

Question 6

How do I pay?

Accepted Answer

Cash is preferred, we also take local checks.

Question 7

What days and times does the bus operate?

Accepted Answer

Tuesdays & Thursdays: roundtrips from West Yellowstone to Big Sky, Belgrade and/or Bozeman.   We typically pick up in West Yellowstone between 7:30pm-7:45am.   In the winter, we try to leave Bozeman by 2:30pm.

Question 8

Do you make provisions for people who have limited mobility?

Accepted Answer

Yes but we need to know at the time of reservation. One of our vehicles has a wheelchair lift and space for tying down wheelchairs. If you use a walker, you can either use the lift to get onto the bus, or our driver can assist you getting up the steps. Unlike big city buses, our drivers are instructed to give assistance to anyone who may need it. That includes help with carrying packages on and off the bus.

Question 9

Are food or drinks allowed on our vechicles?

Accepted Answer

-We would prefer you did not eat or drink on our vehicles -No alcoholic beverages -All other beverages must be in a container with a lid -You are allowed to eat on our vechikes but nothing with strong odors  -Keep in mind that facemasks are required on our vehicles

Question 10

Are facemasks required?

Accepted Answer

Yes

Question 11

What items are prohibited?

Accepted Answer

-No firearms/weapons of any kind -No explosive materials such as fireworks, gasoline, car batteries -No open alcohol containers

Question 12

Are animals allowed?

Accepted Answer

Only service animals are allowed and must be mentioned at the time of reservation.

Question 13

Do the drivers speak Spanish?

Accepted Answer

No but we have a translator app or we can use an interpreter line.

Question 14

Who can ride the bus?

Accepted Answer

Anyone!  Our services can accommodate many transportation needs, including getting to and from the airport, appointments and shopping. Our goal is to reduce the transportation barriers to find and retain employment, independent living, and simply getting you to where you need to go.

Question 15

How should I wait for the bus?

Accepted Answer

Best: Be outside or near the door so you and the bus driver can see each other when the bus arrives.

Question 16

How far in advance do I need to schedule my ride?

Accepted Answer

We ask that you call at least one day in advance of when you need your ride (before 4pm the day before at the latest). You can set up a ride up to one month in advance. Please make sure you call dispatch if you do not need a ride on any particular day.

Question 17

If I have a complaint, who can I contact?"

Accepted Answer

Executive Director, Carrie Coan (406) 646-1152 WYFoundation@gmail.com or if you think your civil rights have been violated please call the Montana Department of Transportation (406) 444-5416